Terms & Conditions

1. Definitions

In these Terms:

• "Pavonics", "we", "us", or "our" refers to Pavonics, operating from Level 6, Menara Manulife, Jalan Gelenggang, Damansara Heights, 50490 Kuala Lumpur, Malaysia.
• "Services" refers to the scheduling consultancy services offered by Pavonics, including the Booking Flow Review, Scheduling Assistant Setup, and Front-Desk Coordination Programme.
• "You" or "Client" refers to any individual or business that accesses this website or engages Pavonics for services.
• "Agreement" refers to these Terms and Conditions together with any written engagement letter or scope document agreed between the parties.
• "Deliverables" refers to documents, flow sketches, written summaries, configurations, or guides produced by Pavonics as part of a service engagement.

2. Acceptance of Terms

By using this website or engaging Pavonics services, you confirm that you are at least 18 years of age, that you have the legal capacity to enter into a binding agreement, and that you accept these Terms in full. If you are engaging services on behalf of a business, you confirm that you have authority to bind that business to these Terms.

3. Services

Pavonics provides scheduling consultancy services to service businesses in Malaysia. Services are delivered as fixed-scope engagements with agreed deliverables. The specific scope, timeline, and price of each engagement are confirmed in writing before work begins.

Services are generally available to businesses based in Malaysia. Pavonics may consider engagements with businesses based outside Malaysia on a case-by-case basis.

4. User Responsibilities

When using this website or engaging our services, you agree to:

• Provide accurate and complete information when submitting enquiries or entering into an engagement
• Respond to requests for information in a timely manner to allow service delivery to proceed
• Use the website lawfully and not attempt to disrupt its operation
• Not submit false, misleading, or fraudulent information through the contact form
• Respect the intellectual property of Pavonics and not reproduce Deliverables without authorisation

5. Intellectual Property

All content on this website, including text, layout, and design, is the property of Pavonics or its licensors and is protected under applicable Malaysian intellectual property law.

Deliverables produced during a service engagement are delivered to the Client for their own internal business use. The Client may not resell, sublicense, or represent Deliverables as their own work without written consent from Pavonics. Pavonics retains the right to use anonymised versions of engagement outputs for portfolio or quality improvement purposes.

6. Payment Terms

All prices are quoted and payable in Malaysian Ringgit (RM). Payment terms for each engagement are confirmed in writing before work commences. Unless otherwise agreed:

• A deposit of 50% is payable prior to commencement of any engagement
• The remaining balance is payable upon delivery of final Deliverables
• Payment may be made via bank transfer to a Pavonics account designated in the engagement letter

Cancellations and Refunds

If a Client cancels an engagement after commencement, the deposit is non-refundable. If Pavonics is unable to complete an engagement for reasons within its control, a proportional refund of amounts paid will be issued. Refund requests should be submitted to [email protected].

7. Service Delivery Terms

• Service timelines are indicative and may vary depending on Client responsiveness and complexity
• Pavonics will notify the Client of any material delay as soon as reasonably practicable
• Changes to agreed scope requested by the Client after commencement may require additional fees and timeline adjustment
• Pavonics will make reasonable efforts to accommodate Client preferences but cannot guarantee specific operational outcomes from any configuration

8. Confidentiality

Both parties agree to treat confidential business information shared during an engagement as confidential and not to disclose it to third parties without the other party's written consent, except as required by law. This obligation survives termination of the engagement.

9. Disclaimers

Pavonics provides scheduling consultancy services and deliverables on the basis of information provided by the Client. We do not represent that any particular operational outcome will result from implementing our recommendations or configurations. Results depend on factors outside our control, including how Deliverables are implemented and used.

The website and its content are provided for informational purposes only. Pavonics makes no representations about the completeness or accuracy of website content and accepts no liability for reliance on it.

10. Limitation of Liability

To the fullest extent permitted by Malaysian law, Pavonics shall not be liable for indirect, incidental, or consequential losses arising from the use of this website or any service engagement. Pavonics' total liability in connection with any engagement shall not exceed the fees paid by the Client for that engagement.

Nothing in these Terms excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law in Malaysia.

11. Indemnification

You agree to indemnify and hold Pavonics harmless from any claims, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the website, or any inaccurate information you have provided to us.

12. Termination

Either party may terminate a service engagement by written notice if the other party materially breaches these Terms and fails to remedy the breach within 14 days of written notice. Upon termination, any amounts due for work completed prior to termination become payable. Clauses relating to intellectual property, confidentiality, limitation of liability, and dispute resolution survive termination.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from these Terms or a service engagement shall first be subject to good-faith negotiation between the parties. If unresolved after 30 days, disputes may be referred to mediation under the Kuala Lumpur Regional Centre for Arbitration (KLRCA) rules, or to the courts of Malaysia.

14. General Provisions

• Entire agreement: These Terms, together with any written engagement letter, constitute the entire agreement between the parties on their subject matter
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions continue in full force
• No waiver: Failure to enforce any provision does not constitute a waiver of that provision
• Assignment: You may not assign your rights or obligations under these Terms without written consent from Pavonics
• Notices: Formal notices should be sent by email to [email protected] or by post to the address below

15. Changes to These Terms

Pavonics may update these Terms from time to time. The current version will always be available at this URL. The effective date above indicates when the current version took effect. Continued use of the website or engagement of services after an update constitutes acceptance of the revised Terms.

16. Contact

For legal enquiries or questions about these Terms:

• Email: [email protected]
• Address: Level 6, Menara Manulife, Jalan Gelenggang, Damansara Heights, 50490 Kuala Lumpur, Malaysia
• Phone: +60 3-2095 6831