Privacy Policy

1. Who We Are

Pavonics operates as a scheduling consultancy based at Level 6, Menara Manulife, Jalan Gelenggang, Damansara Heights, 50490 Kuala Lumpur, Malaysia. For the purposes of the PDPA 2010, Pavonics is the data user responsible for the personal data collected through this website and through service engagements.

2. Data We Collect

We collect personal data through the contact form on this website and through the process of delivering our services. This may include:

• Name and job title
• Business name and address
• Email address and phone number
• Details about your current booking process (as part of service delivery)
• Technical data such as IP address, browser type, and pages visited (via analytics cookies)

We do not collect sensitive personal data such as financial account numbers, health information, or identity card numbers.

3. How We Collect Data

• Contact form: When you submit an enquiry through the website
• Email and phone: When you contact us directly
• Service engagement: Information shared during the course of a Pavonics engagement (flow review, setup, or coordination programme)
• Cookies and analytics: Automatically collected when you visit the website (see Section 7)

4. Legal Basis for Processing

Under the PDPA 2010, Pavonics processes personal data on the following grounds:

• Consent: For marketing communications, where you have opted in
• Contract performance: To deliver services you have engaged us for
• Legitimate interest: To improve our website and services, and for internal record-keeping
• Legal obligation: Where required by applicable Malaysian law

5. How We Use Your Data

• To respond to enquiries submitted through the contact form
• To deliver and document the services you have engaged us for
• To send reminders or updates related to your engagement
• To improve the website and understand how visitors use it
• To comply with legal obligations under Malaysian law

We do not sell your personal data to third parties. We do not use your data for automated decision-making or profiling.

6. Data Retention

Contact form enquiries are retained for up to 12 months. Service engagement records (including flow sketches, written summaries, and configuration documentation) are retained for up to 3 years for operational reference, after which they are deleted. Website analytics data is retained for up to 14 months depending on the analytics provider used.

You may request deletion of your data at any time (see Section 9).

7. Cookies

This website uses cookies to support basic functionality and to understand how the site is used. For full details on the cookies we use and how to manage them, see our Cookie Policy.

8. Third-Party Services

We may use the following third-party services, which may process data on our behalf:

• Google Analytics: Website traffic analysis
• Email service provider: For communication with enquirers and clients

These providers operate under their own privacy policies and are required by Pavonics to handle your data in accordance with applicable law. We do not share your data with advertising networks or social media platforms for profiling purposes.

9. Your Rights Under the PDPA 2010

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights regarding your personal data:

• Right of access: To request a copy of the personal data we hold about you
• Right to correction: To request correction of inaccurate or incomplete data
• Right to withdraw consent: For processing based on consent, at any time
• Right to object: To object to processing for direct marketing purposes
• Right to limit processing: In certain circumstances

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

If you believe your data has been mishandled, you may lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) at www.pdp.gov.my.

10. Data Protection Measures

Pavonics takes reasonable technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access. These include:

• HTTPS encryption for all data transmitted via the website
• Access controls limiting data access to authorised team members
• Regular review of data handling practices
• Prompt notification to affected individuals in the event of a data breach, as required by applicable law

11. Third-Party Links

This website may contain links to external sites. Pavonics is not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal data.

12. Children's Privacy

Our services are directed at business owners and operations professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us promptly.

13. Updates to This Policy

This policy may be updated from time to time to reflect changes in our practices or applicable law. The current version will always be available at this URL. Continued use of this website after an update constitutes acceptance of the revised policy.

14. Contact Us

For all privacy-related enquiries:

• Email: [email protected]
• Address: Level 6, Menara Manulife, Jalan Gelenggang, Damansara Heights, 50490 Kuala Lumpur
• Phone: +60 3-2095 6831